Cancellation & Modification Policy
Last updated: November 25, 2025
Need to Make a Change? We Are Here to Assist.
At Tuvzora, we understand that adjustments are sometimes necessary. If you need to update or cancel your recent order, you have a 12-hour grace period from the moment of purchase to do so free of charge.
How to Request a Change or Cancellation
To request a modification or cancellation within 12 hours:
- Email: [email protected]
- Subject Line: “Order Cancellation / Modification - [Your Order #]”
⏳ Inquiries sent after 12 hours cannot be honored because production and fulfillment workflows activate automatically.
Why This Policy Is Important
Our logistical operations prioritize rapid fulfillment to keep lead times minimal:
- Automated Processing: Orders are batched straight to fulfillment inventory.
- Swift Dispatch: Sorting, packaging, and label generation initiate promptly.
- High Volume Routing: Once queued for distribution, pulling individual packages without delays is impossible.
Double-Check Your Shipping Information
Before completing payment on tuvzora.com, please verify your shipping address thoroughly.
- Once an order enters production, addresses cannot be updated.
- Should a parcel be returned due to an erroneous or incomplete address, additional shipping charges will apply to reship.
Need Help?
Our support team is ready to answer questions and resolve any concerns:
Email: [email protected]
Phone: +13212342472
Address: Thon Tao Khe, Tao Duong Van, Ung Hoa, Ha Noi, 100000, Vietnam
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)
Tip: Always confirm your sizing, quantity, and address details before placing your order to ensure seamless delivery.